Hilton Garden Inn Sunderland

The rooms are stylish, big and of high standards. WiFi is great and the rooms are clean. It’s great that there is a fridge. The bathrooms are great with very good quality toiletries. Great running hot water and very roomy. The rooms seem soundproof which is great. We had a view of the stadium of light and the carpark and the view of the sunrise in the morning was incredible. The staff are very willing to help if you need anything, they are approachable, knowledgeable and friendly. We had breakfast and it was amazing! 10/10 to the chef!!! I highly recommend this hotel for all ages and all occasions.

I had a wonderful stay at this hotel. What impressed me the most was the friendliness and helpfulness of the staff. The reception team went above and beyond to assist me, especially when I needed a taxi. Despite the taxi booking system requiring a reference phone number, they used the hotel’s number, making the process hassle-free for me. The hotel's location is ideal—close to the Stadium of Light and not far from the station. The restaurant also served a delicious dinner meal, adding to the positive experience. Additionally, I accidentally left my bag at the hotel lobby, and the reception promptly took care of it, ensuring it was safe until I returned. Their professionalism and attention to detail made my stay much more comfortable. I highly recommend this hotel for its exceptional customer service, convenient location, and welcoming atmosphere.

Spacious bar and restaurant, reception/lounge area and corridors, good lifts, parking 100 yards from hotel, good drop off/pick up area right in front of hotel. Easy walking distance into city (central city hotels don't have parking) and 5 mins walk to nearest metro station (St Peter's), good size rooms, comfy beds, very friendly, welcoming staff, ease of check-in/check out.

Clean, comfortable room on the ground floor as requested. Breakfast was served with a stressed smile, the reception and restaurant staff were very pleasant, friendly and accommodating, the beauty of this hotel is it is in a very convenient location to the Stadium of Light (just what you need for a travelling disabled football supporter).

initially when tried to book cost of room was reasonable price but when returned to book cost of roomed gone up from £85 to £129. this stopped me from booking with you and once my event was confirmed i was going to book with premier inn as this was £69 per night. fortunately i rechecked 1 week later and the price of the room had dropped from £129 to £85. if i had not double checked then you would have lost custom. the room i gave as good - not excellent as it was on a busy road and i could hear the noisy traffic which did impact on my sleep. in the morning a set of road works had been set up - and i wonder if this was why the price had dropped back down again as i am sure that the Hilton would have been informed of the pending roadworks? we booked this location as it was close to the venue we were attending but if it wasn't i probably would have looked elsewhere.