Hilton Garden Inn Sunderland
What Guests Say
Friendly and helpful staff through out our stay. Large open spaces, Mini shop.. Great idea! Breakfast, good range and again staff member very friendly and helpful. Room was vlean and good size. Shower room good and shower dispensers good. Layout of restaurant and bar. Nice open reception area. Bedroom furniture robust and went well in the room. Good location.
Joanne
March 2025
Friendly and efficient check-in. Clean and modern hotel with spacious rooms. Fairly quiet. It has a good location near the football stadium and pool (I was there on business but it would be good for either of these facilities). Nice breakfast although not cheap at £12 for a fairly small buffet selection.
William
February 2025
The rooms are stylish, big and of high standards. WiFi is great and the rooms are clean. It’s great that there is a fridge. The bathrooms are great with very good quality toiletries. Great running hot water and very roomy. The rooms seem soundproof which is great. We had a view of the stadium of light and the carpark and the view of the sunrise in the morning was incredible. The staff are very willing to help if you need anything, they are approachable, knowledgeable and friendly. We had breakfast and it was amazing! 10/10 to the chef!!! I highly recommend this hotel for all ages and all occasions.
Sonya
January 2025
The staff at the Hiton Garden were exceptional . With Jamie one of the night Managers being absolutely fantastic and Niamh in the restaurant always providing excellent customer service.
Paul
January 2025
I had a wonderful stay at this hotel. What impressed me the most was the friendliness and helpfulness of the staff. The reception team went above and beyond to assist me, especially when I needed a taxi. Despite the taxi booking system requiring a reference phone number, they used the hotel’s number, making the process hassle-free for me. The hotel's location is ideal—close to the Stadium of Light and not far from the station. The restaurant also served a delicious dinner meal, adding to the positive experience. Additionally, I accidentally left my bag at the hotel lobby, and the reception promptly took care of it, ensuring it was safe until I returned. Their professionalism and attention to detail made my stay much more comfortable. I highly recommend this hotel for its exceptional customer service, convenient location, and welcoming atmosphere.
Kalika
September 2024
Wow Hilton Garden Sunderland just Wow. Every single.member of staff from.housekeeping to restaurant to.reception to bar and security and hopefully I havemt missed anyone. Absolutely superb. A couple.of things happened during my stay. I lost my mobile phone. And every member of staff who was there at the time. Asked me everyrime I passed them.. " have you got it yet " and when I actually did they were genuinely happy. Another occasion I wasn't feeling well.and got.a Jack.Daniels.to help my chest and the night manager immediately said " would you.like.me.to. get.you some honey it may help" I.just thought this was customer.service on another level. Well.done all.of.you. you should be proud of your selves because I certainly am
Paul
December 2024
Spacious bar and restaurant, reception/lounge area and corridors, good lifts, parking 100 yards from hotel, good drop off/pick up area right in front of hotel. Easy walking distance into city (central city hotels don't have parking) and 5 mins walk to nearest metro station (St Peter's), good size rooms, comfy beds, very friendly, welcoming staff, ease of check-in/check out.
Joyce
October 2024
Check in and check out were fast, friendly, and easy, and I was super impressed that, despite turning up several hours early, I was able to go to my room straight away. Staff were personable, smart, and helpful, and the room was warm, clean, and had a great view of the Stadium of Light. The restaurant had a great selection of very well prepared and presented dishes for dinner, and the breakfast buffet was kept constantly refreshed and had a huge selection of dishes to choose from. The restaurant layout is very nice and spacious, too, with good separation between it and the other bar and communal areas.
Miss
October 2024
The room was comfortable . Very clean.
Sharon
February 2025
Clean, comfortable room on the ground floor as requested. Breakfast was served with a stressed smile, the reception and restaurant staff were very pleasant, friendly and accommodating, the beauty of this hotel is it is in a very convenient location to the Stadium of Light (just what you need for a travelling disabled football supporter).
Claire
September 2024
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